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The Effect of Self-Service Technologies on Customer Experiences in Banking
John Marfo
,
Matilda Owusu-Bio
,
Pasty Asamoah
Jan 01, 2022
The surge in self-service technologies (SSTs) adoption in the banking industries across the globe has changed customers' banking experiences. Customers have developed a passion for SSTs which has affects their intentions to save...
Published by:
IGI Global